Michigan’s state government is dealing with service disruptions caused by a faulty software update by a cybersecurity company. Call centers, hospitals, airports, businesses, universities, and colleges have all been affected by the global IT outage, particularly in the state’s systems. The Michigan Unemployment Insurance Agency has limited phone and online chat services due to the issue, though help is still available online and in person. Macomb County had its computers impacted, prioritizing their dispatch operation to minimize downtime. Wayne County was unaffected, while the City of Warren, Detroit Police Department, and Wayne State University reported minimal impact from the outage.
The University of Michigan’s Division of Public Safety and Security experienced a phone system outage, prompting them to advise using text for emergencies and email for non-emergencies. The issue forced Henry Ford College to close for the day, though they assured that no data had been compromised. The college advised students to check their email for further updates. The county’s Deputy Executive Tom Lehrer mentioned that the technology outage affected employee computers, but systems were being restored promptly.
Overall, the impact of the global outage varied across different entities in Michigan, with some experiencing disruptions while others managed to resolve the issues quickly and continue operations smoothly. Efforts are ongoing to address the faulty software update and restore affected systems to full functionality.
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