A massive technology error caused widespread computer system outages on Friday, affecting various sectors that rely on software from companies like CrowdStrike and Microsoft. The issue stemmed from an error in a software update from CrowdStrike, which impacted computers using Microsoft’s Windows operating system. Experts noted that such a widespread failure due to a single software error is uncommon, highlighting the interconnectedness and potential vulnerabilities of global technology systems.
Several essential services, such as airlines, digital payment systems, and emergency call centers, were affected by the outages. CrowdStrike stated that the problem was not a result of a cyberattack, but rather a glitch in its software update. Some impacted organizations, including banks and emergency services centers, reported that they were starting to recover after implementing a repaired version of the software.
Experts emphasized the need for CrowdStrike and Microsoft to enhance their procedures to prevent similar incidents in the future. They suggested that CrowdStrike should find safer ways to update its software across millions of networks, while Microsoft should ensure that updates from other companies do not disrupt Windows machines. Both companies are working with affected customers to restore services and prevent further disruptions.
As recovery efforts continue, technicians may face challenges accessing and updating back-end servers to resolve issues. The ripple effects of the outages may linger in various sectors, impacting services like flights, surgeries, and payroll systems. Microsoft has reported resolving outages in its web-connected software for corporate and government networks, but the full extent of Friday’s computer network collapses is still being assessed.
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